Credential(s) Offered
Industry certification
Method of Delivery
Hybrid or blended
When offered
Daytime Hours, Evening Hours, Weekends
Instructional Program (CIP)
Description
Our IT Service Management program is designed to equip participants with the knowledge and skills necessary to effectively manage IT services within organizations. This comprehensive program covers key concepts, frameworks, and best practices in IT service management, focusing on areas such as service strategy, design, transition, operation, and continual improvement.
Participants will gain a deep understanding of IT service management principles, methodologies, and tools, including popular frameworks such as ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technologies). Through a combination of theoretical learning and practical exercises, participants will learn how to plan, implement, and optimize IT services to meet business objectives, enhance customer satisfaction, and drive organizational success.
Key topics covered in the program include:
- Introduction to IT Service Management
- IT Service Strategy and Design
- Service Transition and Operation
- Continual Service Improvement
- ITIL and COBIT Frameworks
- Service Level Management
- Incident, Problem, and Change Management
- IT Service Desk Operations
- IT Governance and Compliance
Upon completion of the program, participants will be well-prepared to take on roles such as IT service manager, service desk manager, IT operations manager, and other related positions. With a strong foundation in IT service management principles and practices, participants will be equipped to drive IT service excellence, optimize service delivery processes, and contribute to overall organizational success in today's dynamic IT landscape.
Details
Program Length (Weeks)
20
Hours
160
Entrance Requirements
None
School
WIOA Approved Program
Yes
Training Location(s)
84 LINCOLN AVE, APT 3, Saint Albans City, Vermont
Local WIB
00 - Vermont Workforce Investment Area
Name of Credential
CompTIA ITF+, A+, Cloud Essentials+, Network+, Security+, CASP+
Type of financial aid offered or have access to
Grants may be available with other programs.
Refund Policy
- For Programs:
- A 20% administrative charge will be applied for all program refunds requested.
- Refunds for programs are available up to one week before the classes commence.
- For Individual Certifications:
- Refunds for individual certifications are available up to one week before the classes start.
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
Yes - Computing Technology Industry Association
Is this proposed curriculum considered a nontraditional program of training services for women?
No
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
In-State Tuition
$21,002.00
Out-of-State/District Tuition
$21,002.00
Total In-State Program Cost
$21,002.00
Total Out-of-State Program Cost
$21,002.00
